Privacy Policy

At Instant A/C (“Instant A/C,” “we,” “our,” or “us”), we respect and protect the personal information you choose to share with us when you request a quote, schedule service, place an order, or browse our website at https://www.instant-ac.com. This Privacy Policy explains how we collect, use, share, and protect your information.

We collect personal information that you provide directly through our website forms, service scheduling tools, emails, phone calls, or text messages. This includes your name, phone number, email address, street address, and any details you include in a message or service request. We also receive standard technical data that most websites collect automatically, such as your IP address, browser type, and the pages you visit while on our site.

We use the information we collect to schedule and dispatch technicians, process payments, respond to service requests, send confirmations and reminders, and improve the performance and security of our website. If you provide your contact details through our forms or other communications, you may also receive messages from Instant A/C about special offers, promotions, or service updates. These may be sent by email, text message, or phone call. You can opt out of marketing communications at any time.

We do not sell your personal information. We only share it with a small number of trusted third-party service providers who help us operate our business. These may include payment processors, dispatching and routing software, email and SMS platforms, and website hosting services. These providers are under written agreements that require them to keep your information confidential and use it only for the services we hire them to perform.

We take data security seriously. All information submitted through our website is encrypted using TLS (Transport Layer Security), and we store sensitive data in secure systems protected by multi-factor authentication. Access to personal information is limited to staff who need it to do their jobs. We regularly review and update our technical and procedural safeguards to stay current with best practices.

We retain customer and service records only for as long as necessary to meet legal, tax, and warranty obligations. When those obligations expire, we securely delete the data.You have the right to request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your data, subject to applicable legal restrictions. You can also ask us to stop sending you marketing messages. If you would like to make any of these requests, please contact us using the information below. We will respond promptly and in accordance with applicable law.

By using our website or submitting your information to us, you agree to this Privacy Policy as it appears on the date of access. If we make a material change to this policy, we will update the text on this page and indicate the revision date so you can review it before continuing to use our services.

If you have any questions or privacy-related requests, please contact us at service@instant-ac.com or call us at 813-591-0744.